Return

Return Policy

We hope you love every piece you receive. If you're not completely satisfied with your purchase, we're happy to help.

Return Eligibility

Returns are accepted within 14 days of delivery.
To request a return, please contact us at shopnouvee@gmail.com or via Instagram @Shop_nouvee with your order number.
Returned items must be unworn, unwashed, unused, in their original condition, with all original tags attached.

Final Sale Items

The following items are Final Sale and cannot be returned or exchanged:

All sale or discounted items
Gift cards
Any items marked as Final Sale

We reserve the right to refuse returns that show signs of wear, washing, alterations, stains, odors, or damage.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size or style, please place a new order and return your original item if it is eligible.

Return Shipping Fee

A $10 return shipping and restocking fee will be deducted from your refund for all approved returns.

Original shipping charges are non-refundable.

Refunds

Once your return has been received and inspected, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery at shopnouvee@gmail.com or via Instagram @Shop_nouvee, and include your order number along with photos of the item. We'll work quickly to resolve the issue.

Refused or Undeliverable Packages

If a package is returned to us due to an incorrect shipping address, refusal of delivery, or failure to claim the package, the order will be refunded once received, minus the original shipping charges and any applicable return fees.