FAQ

About Us

Q. Where do you ship from?

A. All orders are carefully packed and shipped from California, USA.

Q. Where are your products made?

A. We prioritize quality and design in every piece we offer. Our products are primarily made in South Korea or China, and the country of origin is listed on each product page.

Q. Do you design your own pieces?

A. We carefully curate every item in our collection. Each piece is thoughtfully selected based on quality, style, and timeless wearability.

Products

Q. What sizes do you carry?

A. Sizing may vary by style. Please refer to the size chart provided on each product page before placing your order.

Q. How do I choose the right size?

A. Each product includes detailed measurements to help you find the best fit. We recommend reviewing the size chart before purchasing.

Q. Will you restock sold-out items?

A. Restocks depend on seasonal availability and our suppliers' inventory. If you're interested in a sold-out item, please contact us via Instagram DM or email, and we'll be happy to let you know if a restock is expected.

If the item is available for reorder, restocking typically takes anywhere from 1 week to 1 month, depending on the product and season.

Q. Will the color look exactly like the photos?

A. We do our best to accurately represent each item's color. However, colors may vary slightly depending on your screen settings and lighting conditions.

Q. How should I care for my items?

A. Care instructions may vary by product. Please refer to the product page for specific washing and care recommendations. For best results, some items may require hand washing or dry cleaning.

Shipping

Q. How long does shipping take?

A. Orders are typically processed within 1–3 business days. Standard U.S. shipping generally takes 3–7 business days after your order has been shipped.

Q. How much is shipping?

A. We offer FREE U.S. shipping on orders over $180. Shipping rates for orders under $180 vary based on your location and order size.

Q. Do you offer international shipping?

A. At this time, we only ship within the United States.

Q. Can I change my shipping address after placing an order?

A. If your order has not yet shipped, we'll do our best to update your shipping address. Please contact us as soon as possible.

Q. Can you combine multiple orders?

A. Orders are processed as they are received and may ship separately. If possible, we'll gladly combine shipments before they are dispatched.

Q. Can shipping be delayed?

A. Shipping may occasionally be delayed due to holidays, severe weather, carrier issues, or high order volume. If there is a significant delay, we'll notify you as soon as possible.

Returns & Exchanges

Q. What is your return and exchange policy?

A. Returns and exchanges are accepted within 14 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached.

Q. What items cannot be returned or exchanged?

A. We cannot accept returns or exchanges for:

Worn or washed items
Items with tags removed
Items damaged due to customer misuse
Final Sale or Clearance items

Q. How long does it take to receive my refund?

A. Once your return has been received and approved, refunds are typically processed within 5–10 business days to your original payment method.

Q. Can I return or exchange sale items?

A. Items marked as Final Sale or Clearance are not eligible for returns or exchanges. Regular sale items may be eligible unless otherwise noted on the product page.

Orders

Q. Can I cancel or modify my order?

A. Once an order has been placed, it cannot be modified or canceled. If you are not completely satisfied with your purchase, you may request a return in accordance with our Return Policy.

Q. I didn't receive my order confirmation email.

A. Please check your spam or junk folder first. If you still can't find it, feel free to contact us and we'll be happy to assist you.

Q. I received the wrong item or something is missing.

A. We're sorry for the inconvenience. Please contact us via email or Instagram DM as soon as possible with photos of the issue, and we'll resolve it promptly.